BusinessCom's Standard Accounting Procedures for 2026
FAQs & Notices

We want to keep you informed about the Standard Accounting Procedures we follow at BusinessCom to ensure that you receive seamless service from us. This also ensures that you are well-informed about our payment terms. 

Below are the answers to many of the questions you might have for our accounts department from the time you receive an invoice from us and throughout out service provision.

The payment process starts when you receive an invoice from our Accounts Department with the due date. It is your responsibility to facilitate the payment within the due date. It's important to note that all invoices are sent 30 days prior to the due date. Failure to make the payment on time without prior communication will result in immediate suspension of your Google Workspace account.

When does the payment process start?

How does the eTIMS process work?

As per the tax compliance regulations, all customers are entitled to receive an eTIMS compliant invoice. Since eTIMS invoicing is regulated by the guidelines stipulated by KRA, it enhances transparency and compliance. The invoice details are transmitted electronically to KRA. Hence you are required to verify and reconcile the sales data for accuracy.

When do we issue an ETR receipt?

Immediately after the payment is made by you, our accounts department will issue you with an ETR receipt. The ETR would reflect any adjustments or changes made to the original sale amount. This is to ensure compliance with tax regulations. Please note that the ETR will neither be provided to you with your invoice nor be issued prior to payment. 

What is the procedure for withholding tax?

All KRA agents are entitled to withhold tax. BusinessCom requires that you serve us with the withholding tax certificate within 5 days of payment receipt notice. Failure to produce the withholding tax certificate would translate to an outstanding balance payable on the account, which should warrant suspension of services due to non-payment within the stipulated 5-day period. We at BusinessCom strictly adhere to this procedure as these documents are required for tax reporting and compliance.

What is the payment reminder policy?

BusinessCom will send you a friendly payment reminder to an email ID of your choice 14 days, 7 days, 3 days and the day before the due date to avoid service disruption. All reminders will have a link to the original invoice that you can view and download. Kindly endeavour to stay on track with your payment obligations. We appreciate your prompt attention to these reminders. 

What happens in case of suspension? 

Your account would be suspended if you fail to make the payment before the due date or even if the payment is made late. Please note that an invoice paid in full before the due date without producing the withholding tax certificate within 5 days of payment will also result in suspension. A suspension notice will be sent to you immediately from the accounts department.

Can I reactivate my suspended service?

Yes, you can reactivate your suspended service by getting in touch with us. It will attract a reactivation fee of $100. The system would then automatically put your account on a credit rating of C for a period of 12 months, meaning you cannot get credit from us. In other words, for one full year you will have to prepay for any service. After 12 months, depending on your payment track records, you will be upgraded to a higher rating.

Who would be responsible for the transaction fees for any payments made to BusinessCom?

All transaction fees incurred during your payment to BusinessCom services must be borne by the client. BusinessCom will neither be held responsible nor be liable for any transaction fees or deductions that the client is going to incur while paying for the invoice.

Got more questions? Get in touch with us!

Can I pay in a different currency than the invoice is raised in?

Our invoices are issued in USD and EUR, and we kindly request that payments be made in the same currency. If you would like to pay in another currency, please reach out to us, and we will do our best to accommodate your request. However, please note that alternative currency payments may not always be possible.